The heart of what we offer is our deep experience and focused expertise in the office coffee service (OCS), vending, and breakroom refreshment industries. We understand the unique challenges you face, and with decades of experience, we're able to provide solutions that help you tackle those challenges head-on and run your business more smoothly. We offer a purpose built system that's already optimized for the way you do business today & our eyes are always on tomorrow as well!
OCS Access operates on a flexible monthly subscription model with no long-term contracts. We don't feel the need for binding contracts because we are confident that once you start working with us, our platform and service will exceed your expectations. We anticipate building a long-term relationship with you, even without a formal contract, as our goal is to deliver consistent value and support to help your business thrive. Our average customer has been with over 10 years!
No, there are no limits or additional charges based on the number of customers, products, or orders placed within the OCS Access system. We offer two pricing tiers: the first tier is for under 100 users, which allows you to "test drive" the system and become familiar with it. Once you exceed 100 users, the unlimited tier comes into effect. In both cases, there are no restrictions on the number of products, orders, or customers you can load into the system, and there are no transaction-based fees.
No, VMS integration is not required. OCS Access offers a robust backend system with all the essential features to manage your online store independently. This built-in capability provides flexibility and efficiency, supporting your business operations without needing additional VMS integrations.
No, the OCS Access system does not process credit card payments directly. Instead, it is designed to take orders and ensure they flow seamlessly through your current operational processes, supporting the traditional billing flow via invoice and other business practices. This allows your company to maintain existing invoicing methods, making it easy to integrate into your standard order management and billing cycle.
No. OCS Access's Online Ordering Solution is a month-to-month service with no contract. We are so confident that you will be happy with our product and our service that no contract is required. We would rather keep you as a customer because you are happy with what we provide than because of a contract.
OCS Access provides a full-featured, industry-specific eCommerce solution without hidden fees or restrictions on product catalog size. We offer flexible setup and payment plans, and our licensing fees begin only once your site is fully live. With built-in support and no long-term contracts, you get a reliable and affordable solution tailored to your business.
No, there are no limits or additional charges based on the number of customers, products, or orders placed within the OCS Access system. We offer two pricing tiers: the first tier is for under 100 users, which allows you to "test drive" the system and become familiar with it. Once you exceed 100 users, the unlimited tier comes into effect. In both cases, there are no restrictions on the number of products, orders, or customers you can load into the system, and there are no transaction-based fees.
The setup & design cost depends on your unique requirements and several influencing factors, including whether we're building only a store or also a full content and marketing site. Integration with backend VMS systems can also impact the total cost. Typically, for a B2B website, the cost ranges from approximately $6,500 to $8,500. We understand that flexible payment options are helpful, so setup and design fees can sometimes be divided into a payment plan. Also, please note that OCS Access does not begin charging the monthly licensing fee until we turn the site over to you, ready to "go live".
Technical support is included in the price of your subscription. There are no additional support contracts or charges. Support representatives are available via phone or email, Monday through Friday 9:00 AM - 5:00 PM. EST.
Our platform includes features like personalized product recommendations, automated reorder reminders, and targeted promotions that encourage repeat purchases and deepen customer loyalty. With a user-friendly design and options for custom branding, OCS Access helps keep your customers engaged and coming back.
The setup & design cost depends on your unique requirements and several influencing factors, including whether we're building only a store or also a full content and marketing site. Integration with backend VMS systems can also impact the total cost. Typically, for a B2B website, the cost ranges from approximately $6,500 to $8,500. We understand that flexible payment options are helpful, so setup and design fees can sometimes be divided into a payment plan. Also, please note that OCS Access does not begin charging the monthly licensing fee until we turn the site over to you, ready to "go live".
The timeline varies depending on your specific needs, but generally, you can expect about 30 days from start to launch. Your responsiveness is key to keeping the process moving smoothly. We'll ask detailed questions to make sure your site fully aligns with your business offerings, such as "Which single-cup options do you offer?" or "Which micro-markets do you serve?" The quicker we can work together on feedback, the faster we can build and launch a site that best represents your business!
OCS Access offers mobile-optimized ordering sites alongside our desktop-friendly versions. Each site is designed to provide the best experience for its platform, as mobile users often expect a different layout and navigation than desktop users. For seamless mobile ordering, we provide dedicated mobile cart systems for phones and tablets, typically accessed via a mobile site at www.{yourwebsite}.mobi, while the desktop version is at www.{yourwebsite}.com. Each site is licensed separately through OCS Access as an individual website subscription.
For content and marketing, our sites are fully responsive and crafted to work seamlessly on any device—whether desktop, tablet, or phone—ensuring your customers enjoy a consistent and user-friendly experience across all platforms.
Given our focus on a specific market, we've chosen not to offer in-house SEO services to avoid any potential conflicts of interest.
SEO is a complex, specialized field, and there are companies dedicated to achieving the high rankings you may be looking for. While OCS Access does not provide direct SEO services, we're happy to collaborate with any SEO provider you choose, implementing their recommended strategies and components into your website.
Our websites also include built-in features to help improve search engine visibility. Additionally, if you receive proposals from SEO companies, we're glad to review and discuss them with you, ensuring your site has the best chance of achieving strong rankings.
We can create an online store, a sales and marketing site, or both, depending on your business needs. If you already have a website you're happy with, we can seamlessly integrate your OCS Access online store by adding a "Shop Now" button that directs visitors to your store. If you don't have a website or are interested in a new one, we’d be glad to provide a complete solution that includes both your main site and your online store.
Absolutely. OCS Access has an expert team ready to support companies at any level of technical expertise. Your standard subscription includes all the technical support you need, whether it’s managing the entire setup from start to finish or working alongside your company's IT staff. Our team is here to make the process as seamless as possible, so you can focus on your business.
Yes, absolutely! OCS Access can help your company quickly establish a web presence. We'll design the site to align with your existing brand, incorporating your logo, color scheme, and other branding elements to ensure a consistent experience for your customers. This way, you can take full advantage of online ordering without needing a prior website.
Yes, our system integrates seamlessly with existing websites. We can add a link from your site that takes customers directly to your new online ordering system. To provide a consistent experience, we'll incorporate your current branding elements, such as color scheme and logo, into the online store, ensuring it aligns with the look and feel of your existing site.
No, there is no limit to the number of products you can offer through OCS Access's e-commerce platform. We do not charge additional fees based on the size of your product catalog, allowing you to expand your offerings without incurring extra costs.
There are several options for receiving orders, tailored to your company's technical setup.
For companies without an internal business system, orders can be sent directly to an email address you designate. If you do have an internal system, OCS Access has developed interfaces that allow orders to be automatically entered into your system.
Check our list of supported industry-specific business systems to see if we already have an interface for your provider. If your system isn’t listed, we're happy to reach out to your provider on your behalf.
For companies using custom or "homegrown" business systems, an OCS Access programmer can collaborate with you to develop a custom interface if needed.
Technical support is included in the price of your subscription. There are no additional support contracts or charges. Support representatives are available via phone or email, Monday through Friday 9:00 AM - 5:00 PM. EST.
Yes. In order to deliver a completely integrated solution, OCS Access's programs and staff will need to have access to sensitive data from your company such as customers, products, pricing, etc.
We're always eager to hear your ideas to help shape the ongoing development of the OCS Access online ordering system! If you have a feature in mind, please reach out via phone or email to share your suggestion. Customer feedback is a top priority, and many requested features are added in future software updates.
For unique needs that go beyond our standard offerings, we also provide custom programming services to develop tailored solutions. Additionally, be sure to check our Features page, which showcases a wide range of tools designed specifically to meet the needs of operators like you. Let us know what's essential for your business, and we'll work together to bring it to life.
Our Business-to-Business websites do not currently support payment via credit card. Customer orders enter your normal operational flow for fufilment and billing under your normal business practices.
Our B2B cart systems are designed specifically to serve your existing customers and any new clients with whom you establish a relationship. To place an order on your site, users must have an established relationship with your company. While visitors are welcome to browse and explore your products and services, they will need to contact you directly before they can begin ordering.
Yes, OCS Access hosts your website. This arrangement allows us to access the servers as needed to provide timely support and maintain an environment fully compatible with our software. Hosting with us is the fastest, most efficient way to ensure seamless development and support, giving us the flexibility and visibility needed to optimize your site's performance.
Our servers are managed by a trusted provider known for maximum uptime, regular backups, and robust security measures, ensuring reliability and protection for your site without requiring physical infrastructure on our end.
Security is a top priority at OCS Access. We use industry-standard encryption, secure login protocols, and regular backups to protect your data. Our trusted hosting provider maintains rigorous security and uptime standards, so you can have peace of mind knowing your information is secure.
Yes, we offer a staging environment that allows you to preview and test your site before it's officially launched. This lets you make any final adjustments, ensuring the site fully aligns with your brand and business requirements before customers start using it.
No, VMS integration is not required. OCS Access offers a robust backend system with all the essential features to manage your online store independently. This built-in capability provides flexibility and efficiency, supporting your business operations without needing additional VMS integrations.
Simply go to our contact page at www.ocsaccess.com/contact.asp and fill out the form provided. The process takes less than five minutes and an OCS Access representative will contact you. Or call us at (973) 361-0014 x 111.
The OCS Access RouteSel web-based tablet solution, allows drivers and sales representatives to write additional orders for customers, on the spot, at their location. RouteSel is perfect for selling off the truck. Service your managed accounts and bring customers up to par levels. Also great for freevend account to manage open breakroom and pantry environments!
Our delivery routing software works on any internet enabled deviced like an iPad, Android tablet, as well as new Windows phone and Surface-style tablets. You aren't required to buy expensive, propritary hardware. The need for mobile printers with traditional handheld solutions is eliminted because the orders are optionally emailed to the customer instantly.
Signature capture replaces paper forms with electronic forms and allows customers to sign them electronically via a tablet. You and your staff will spend less time managing and scanning paper documents, providing more time to focus on your business and customer satisfaction.
Your route operators can create and complete orders in the field. Email/print invoices in the field. No more end-of-day syncing is required - everything happens in real time with the OCS Access RouteSel tablet software.
No, VMS integration is not required. OCS Access offers a robust backend system with all the essential features to manage your online store independently. This built-in capability provides flexibility and efficiency, supporting your business operations without needing additional VMS integrations.
No, there is no limit to the number of products you can offer through OCS Access's route sales platform. We do not charge additional fees based on the size of your product catalog, allowing you to expand your offerings without incurring extra costs.
There are several options for receiving orders, tailored to your company's technical setup.
For companies without an internal business system, orders can be sent directly to an email address you designate. If you do have an internal system, OCS Access has developed interfaces that allow orders to be automatically entered into your system.
Check our list of supported industry-specific business systems to see if we already have an interface for your provider. If your system isn’t listed, we're happy to reach out to your provider on your behalf.
For companies using custom or "homegrown" business systems, an OCS Access programmer can collaborate with you to develop a custom interface if needed.
Our Business-to-Business websites do not currently support payment via credit card. Customer orders enter your normal operational flow for fufilment and billing under your normal business practices.
Yes. In order to deliver a completely integrated solution, OCS Access's programs and staff will need to have access to sensitive data from your company such as customers, products, pricing, etc.
Technical support is included in the price of your subscription. There are no additional support contracts or charges. Support representatives are available via phone or email, Monday through Friday 9:00 AM - 5:00 PM. EST.
We're always eager to hear your ideas to help shape the ongoing development of the RouteSel commerce app! If you have a feature in mind, please reach out via phone or email to share your suggestion. Customer feedback is a top priority, and many requested features are added in future software updates.
For unique needs that go beyond our standard offerings, we also provide custom programming services to develop tailored solutions. Additionally, be sure to check our Features page, which showcases a wide range of tools designed specifically to meet the needs of operators like you. Let us know what's essential for your business, and we'll work together to bring it to life.
OCS Access was specifically built for office coffee, vending, bottled water, and micro-market businesses, with features tailored to industry needs, like custom pricing, automated reorder reminders, and product-specific promotions. Our deep industry knowledge and flexible software enable us to provide a platform that aligns perfectly with your business requirements.
We began working with customers in the Office Coffee, Vending, Water & Food Service industries in 2003. Our company was actually founded in 1998, at which time we did general consulting for a variety of clients.
Absolutely. We actively monitor industry trends and regularly roll out updates to enhance platform performance, add new features, and improve security. Our team is always available to advise you on best practices for eCommerce and suggest adjustments to keep your business competitive.
Security is a top priority at OCS Access. We use industry-standard encryption, secure login protocols, and regular backups to protect your data. Our trusted hosting provider maintains rigorous security and uptime standards, so you can have peace of mind knowing your information is secure.
Absolutely. OCS Access has an expert team ready to support companies at any level of technical expertise. Your standard subscription includes all the technical support you need, whether it’s managing the entire setup from start to finish or working alongside your company's IT staff. Our team is here to make the process as seamless as possible, so you can focus on your business.